Multi-Channel Experience Specialist

WAHDAH Technologies Pte Ltd; Kuala Lumpur; On-site; MYR 24,552 - 30,132; Full time

Job summary

WAHDAH Technologies Pte Ltd in Kuala Lumpur is seeking a Customer Experience Ambassador to manage customer inquiries and ensure smooth booking processes. This full-time role requires strong communication skills, attention to detail, and the ability to work collaboratively. The ideal candidate should hold a Bachelor’s degree or equivalent and have experience in customer service or operations. The position offers a salary of MYR 2,200.00 - 2,700.00. Candidates with industry knowledge related to booking processes will have an added advantage.

Qualifications

• Prior experience in customer service or operations.
• Experience handling inquiries across live chat, WhatsApp, calls, and email.
• Ability to remain calm and manage escalations effectively.

Responsibilities

• Manage inquiries via live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.

Skills

Strong communication skills

Detail-oriented

Problem-solving mindset

Organizational skills

Customer service experience

Education

Bachelor’s degree or equivalent

Job description

WAHDAH Technologies Pte Ltd in Kuala Lumpur is seeking a Customer Experience Ambassador to manage customer inquiries and ensure smooth booking processes. This full-time role requires strong communication skills, attention to detail, and the ability to work collaboratively. The ideal candidate should hold a Bachelor’s degree or equivalent and have experience in customer service or operations. The position offers a salary of MYR 2,200.00 - 2,700.00. Candidates with industry knowledge related to booking processes will have an added advantage.