Multilingual Customer Experience Specialist

A BITE OF CHINA SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

A BITE OF CHINA SDN BHD in Malaysia is hiring for a customer service role to handle enquiries via WhatsApp, WeChat, phone, and email, and to assist guests with booking, check-in, and check-out processes. The position emphasizes professional handling of complaints and coordination with internal teams to ensure a smooth, positive experience for guests.

Applicants should be fluent in Bahasa Cina, English, and Bahasa Melayu.

Qualifications

• Fluent in Bahasa Cina, English, and Bahasa Melayu, both written and spoken.
• Good communication skills with a strong customer service mindset.
• Responsible, attentive, patient, and able to handle customers professionally.
• Fresh graduates welcome; training provided.

Responsibilities

• Handle customer enquiries and provide timely assistance via WhatsApp, WeChat, phone calls, and email.
• Assist customers with booking, check-in, and check-out arrangements.
• Handle customer complaints professionally and provide appropriate solutions.
• Coordinate with internal teams to ensure smooth operations and a positive customer experience.
• Follow up on customer requests and ensure issues are resolved promptly.
• Perform other customer service-related duties as assigned by the supervisor or management.

Skills

Multilingual communication

Customer service mindset

Communication skills

Computer skills

Tools

Microsoft Office

Google Workspace

Job description

A BITE OF CHINA SDN BHD in Malaysia is hiring for a customer service role to handle enquiries via WhatsApp, WeChat, phone, and email, and to assist guests with booking, check-in, and check-out processes. The position emphasizes professional handling of complaints and coordination with internal teams to ensure a smooth, positive experience for guests.

Applicants should be fluent in Bahasa Cina, English, and Bahasa Melayu.