Mandarin & Cantonese Customer Support Specialist

Savior Artigos Texteis Lda; Kuala Lumpur; On-site; MYR 44,640 - 50,220; Full time

Benefits offered by this job

KPI bonus up to RM 700

13th-month salary

Paid training and onboarding

Career development opportunities

International and multicultural work环境

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is seeking a Mandarin & Cantonese Customer Support Specialist to assist customers with reservations via phone, email, and chat channels.

This on-site role offers an international, multicultural team, paid training, KPI-based bonuses, a 13th-month salary, and clear career development opportunities in a dynamic travel and hospitality environment.

Qualifications

• Mandarin and Cantonese communication skills are required.
• Good English communication skills required.
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Ability to work independently in a fast-paced environment.
• Experience in customer service, hospitality, travel, or reservation support is an advantage.

Responsibilities

• Provide customer support via phone, email, and other channels.
• Assist customers with reservation inquiries, modifications, and cancellations.
• Coordinate with customers and service providers to resolve requests and complaints.
• Maintain accurate customer records using internal systems.
• Deliver high-quality customer service while meeting performance standards.
• Build positive relationships through professional and timely support.

Skills

Mandarin

Cantonese

English

Customer service

Hospitality

Job description

Mandarin & Cantonese Customer Support Specialist | Kuala Lumpur, Malaysia
Location: Kuala Lumpur, Malaysia (On-site)
Languages: Mandarin, Cantonese & English

We are currently hiring Customer Support Specialists to join an international team in Kuala Lumpur, Malaysia. This role focuses on supporting customers with reservation-related inquiries while delivering an exceptional customer experience across multiple communication channels.

This is an excellent opportunity to work in a dynamic and multicultural environment with attractive benefits and career development opportunities.

What You Will Do

• Provide customer support via phone, email, and other communication channels
• Assist customers with reservation inquiries, modifications, and cancellations
• Coordinate with customers and service providers to resolve requests and complaints
• Maintain accurate customer records using internal systems
• Deliver high-quality customer service while meeting performance standards
• Build positive relationships through professional and timely support

Requirements

• Mandarin and Cantonese communication skills required
• Good English communication skills required
• Strong communication and problem-solving skills
• Customer-focused mindset with excellent attention to detail
• Ability to work independently in a fast-paced environment
• Experience in customer service, hospitality, travel, or reservation support is an advantage
• Flexibility to work rotating shifts, including weekends

What We Offer

• Salary: RM 4,000 – RM 4,500 gross per month
• Monthly KPI bonus of up to RM 700
• 13th-month salary
• Paid training and onboarding
• Career development opportunities
• International and multicultural work environment

If you are interested in building your career in customer support in Kuala Lumpur, Malaysia, we would be happy to hear from you.