Customer Service

WAHDAH Technologies Pte Ltd; Putrajaya; On-site; MYR 24,552 - 30,132; Full time

Job summary

WAHDAH Technologies Pte Ltd is looking for a Customer Experience Ambassador in Putrajaya, Malaysia. This role requires managing customer inquiries through various channels, collaborating with the operations team for smooth processes, and providing feedback for improvements. Successful candidates should possess a Bachelor's degree and have prior customer service experience with strong communication skills. The salary ranges from MYR 2,200 to MYR 2,700 monthly, reflecting competitive market rates in the region.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Prior experience in customer service or operations is a must.
• Ability to handle inquiries across multiple channels.

Responsibilities

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with operations for smooth booking processes.
• Liaise between customers and partners.

Skills

Strong communication skills (written and verbal)

Customer service experience

Organizational skills

Problem-solving mindset

Detail-oriented

Education

Bachelor’s degree or equivalent experience

Job description

Job Title: Customer Experience Ambassador

Employment Type: Full Time

Job Experience: Less than 2 years

Salary (MYR): 2,200.00 - 2,700.00

Address: Putrajaya, Malaysia

Postal Code / State / Country: 62502, Putrajaya, Malaysia

Job Description

Job Responsibilities:

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.
• Provide feedback to Management for system and process improvements.
• Oversee the entire email system template (incoming and outgoing).
• Suggest and initiate improvements to processes.
• Perform other tasks as assigned by your supervisor or Management.

Job Requirements:

• Bachelor’s degree or equivalent experience.
• Prior experience in customer service or operations.
• Experience handling inquiries across multiple channels (live chat, WhatsApp, calls, email).
• Strong communication skills (written and verbal).
• Highly organized and able to manage multiple tasks simultaneously.
• Collaborative team player who works well with operations, management, and partners.
• Detail-oriented, particularly with email templates and processes.
• Problem-solving mindset with a focus on customer satisfaction.
• Able to remain calm and manage escalations effectively.
• Proactive in suggesting improvements.
• Flexible to take on additional responsibilities.
• Industry knowledge or familiarity with booking processes is a plus.
• Ability to work both independently and as part of a team.