Customer Experience Lead - Multichannel Support

WAHDAH Technologies Pte Ltd; Putrajaya; On-site; MYR 24,552 - 30,132; Full time

Job summary

WAHDAH Technologies Pte Ltd is looking for a Customer Experience Ambassador in Putrajaya, Malaysia. This role requires managing customer inquiries through various channels, collaborating with the operations team for smooth processes, and providing feedback for improvements. Successful candidates should possess a Bachelor's degree and have prior customer service experience with strong communication skills. The salary ranges from MYR 2,200 to MYR 2,700 monthly, reflecting competitive market rates in the region.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Prior experience in customer service or operations is a must.
• Ability to handle inquiries across multiple channels.

Responsibilities

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with operations for smooth booking processes.
• Liaise between customers and partners.

Skills

Strong communication skills (written and verbal)

Customer service experience

Organizational skills

Problem-solving mindset

Detail-oriented

Education

Bachelor’s degree or equivalent experience

Job description

WAHDAH Technologies Pte Ltd is looking for a Customer Experience Ambassador in Putrajaya, Malaysia. This role requires managing customer inquiries through various channels, collaborating with the operations team for smooth processes, and providing feedback for improvements. Successful candidates should possess a Bachelor's degree and have prior customer service experience with strong communication skills. The salary ranges from MYR 2,200 to MYR 2,700 monthly, reflecting competitive market rates in the region.