Customer Service

WAHDAH Technologies Pte Ltd; Kuala Lumpur; On-site; MYR 24,552 - 30,132; Full time

Job summary

WAHDAH Technologies Pte Ltd in Kuala Lumpur is seeking a Customer Experience Ambassador to manage customer inquiries and ensure smooth booking processes. This full-time role requires strong communication skills, attention to detail, and the ability to work collaboratively. The ideal candidate should hold a Bachelor’s degree or equivalent and have experience in customer service or operations. The position offers a salary of MYR 2,200.00 - 2,700.00. Candidates with industry knowledge related to booking processes will have an added advantage.

Qualifications

• Prior experience in customer service or operations.
• Experience handling inquiries across live chat, WhatsApp, calls, and email.
• Ability to remain calm and manage escalations effectively.

Responsibilities

• Manage inquiries via live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.

Skills

Strong communication skills

Detail-oriented

Problem-solving mindset

Organizational skills

Customer service experience

Education

Bachelor’s degree or equivalent

Job description

Job Title Customer Experience Ambassador

Employment Type Full Time

Job Experience Less than 2 years

Salary (MYR) 2,200.00 - 2,700.00

Postal Code / State / Country 56000, Kuala Lumpur, Malaysia

Job Description

Job Responsibilities

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.
• Provide feedback to Management for system and process improvements.
• Oversee the entire email system template (incoming and outgoing).
• Suggest and initiate improvements to processes.
• Perform other tasks as assigned by your supervisor or Management.

Job Requirements

• Bachelor’s degree or equivalent experience.
• Prior experience in customer service or operations.
• Experience handling inquiries across multiple channels (live chat, WhatsApp, calls, email).
• Strong communication skills (written and verbal).
• Highly organized and able to manage multiple tasks simultaneously.
• Collaborative team player who works well with operations, management, and partners.
• Detail-oriented, particularly with email templates and processes.
• Problem-solving mindset with a focus on customer satisfaction.
• Able to remain calm and manage escalations effectively.
• Proactive in suggesting improvements.
• Flexible to take on additional responsibilities.
• Industry knowledge or familiarity with booking processes is a plus.
• Ability to work both independently and as part of a team.