Moving Services Sales Consultant

Packers Xpress Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 67,000; Full time

Job summary

Packers Xpress Sdn Bhd is seeking a confident Sales Consultant to join our moving and relocation team. You will manage customer enquiries from initial contact through to sale, tailor solutions, and coordinate with Operations for a smooth handover.

This role emphasizes closing deals, upselling services, and maintaining accurate sales records. Good communication in Bahasa Malaysia and English, with basic IT skills, and the ability to work toward targets in a fast-paced environment are essential.

Qualifications

• Minimum SPM, Diploma or Degree in any relevant field.
• Previous experience in sales, business development, customer service or similar role is an advantage.
• Fresh graduates are encouraged to apply if they have strong communication skills and genuine interest in sales.
• Good communication skills in Bahasa Malaysia and English.
• Comfortable communicating with customers through calls and WhatsApp.
• Basic computer literacy and ability to prepare quotations and maintain sales records.
• Must be comfortable working with sales targets and KPIs.

Responsibilities

• Handle incoming sales enquiries via WhatsApp, phone, website, social media and other company-generated leads.
• Respond to new enquiries promptly and professionally.
• Identify and understand customers' moving requirements, including inventory, locations, access conditions, moving dates and additional services.
• Recommend suitable moving packages, lorry sizes and services according to the customer’s needs.
• Prepare accurate quotations and proposals based on company pricing and guidelines.
• Actively follow up with potential customers until the enquiry is confirmed, lost or closed.
• Maintain proper records of all leads, quotations, follow-ups and customer communication.
• Convert enquiries and quotations into confirmed sales.
• Upsell and cross-sell additional services such as packing, unpacking, storage, disposal, cleaning, packing materials, lorry rental and other related services.
• Attend sales meetings and report on leads, quotations, follow-ups, conversion, sales pipeline and monthly performance.
• Achieve the individual monthly sales targets and KPIs set by Management.

Skills

Customer communication

WhatsApp

Sales orientation

Quotation preparation

Education

SPM

Diploma

Degree

Job description

Packers Xpress Sdn Bhd is seeking a confident Sales Consultant to join our moving and relocation team. You will manage customer enquiries from initial contact through to sale, tailor solutions, and coordinate with Operations for a smooth handover.

This role emphasizes closing deals, upselling services, and maintaining accurate sales records. Good communication in Bahasa Malaysia and English, with basic IT skills, and the ability to work toward targets in a fast-paced environment are essential.