Operations & Client Services Coordinator

Packer Tracer Sdn Bhd; Kepong; On-site; MYR 42,000 - 66,000; Full time

Job summary

Packer Tracer Sdn Bhd in Kepong, Kuala Lumpur is seeking an Operations Coordinator / Customer Service Executive to join our Client & Sales Administration team on a full-time basis. You will be the main contact between the company and our clients, coordinating daily operations and delivering exceptional service.

You will handle inquiries via email and phone, manage orders and documentation, track shipments, support the sales team with quotes and contracts, and maintain accurate records while

Qualifications

• Proven experience in customer service or client administration.
• Excellent written and verbal communication with diverse clients.
• Strong organizational abilities and ability to manage multiple tasks.

Responsibilities

• Manage customer enquiries via email, telephone and other channels.
• Coordinate operational tasks to ensure timely project delivery.
• Maintain accurate records of customer interactions, orders and transactions.
• Liaise between sales, operations and customer teams to resolve issues.
• Process customer orders, invoices and documentation with accuracy.
• Monitor shipments and provide customers with updates.
• Support sales with quotations, proposals and contracts.
• Handle complaints professionally and escalate when necessary.
• Maintain filing systems and perform general admin duties.

Skills

Customer service

Communication

Organizational skills

CRM systems

Microsoft Office

Independent worker

Tools

CRM software

MS Office

Job description

Packer Tracer Sdn Bhd in Kepong, Kuala Lumpur is seeking an Operations Coordinator / Customer Service Executive to join our Client & Sales Administration team on a full-time basis. You will be the main contact between the company and our clients, coordinating daily operations and delivering exceptional service.

You will handle inquiries via email and phone, manage orders and documentation, track shipments, support the sales team with quotes and contracts, and maintain accurate records while