Operations Coordinator / Customer Service Executive

Packer Tracer Sdn Bhd; Kepong; On-site; MYR 42,000 - 66,000; Full time

Job summary

Packer Tracer Sdn Bhd in Kepong, Kuala Lumpur is seeking an Operations Coordinator / Customer Service Executive to join our Client & Sales Administration team on a full-time basis. You will be the main contact between the company and our clients, coordinating daily operations and delivering exceptional service.

You will handle inquiries via email and phone, manage orders and documentation, track shipments, support the sales team with quotes and contracts, and maintain accurate records while

Qualifications

• Proven experience in customer service or client administration.
• Excellent written and verbal communication with diverse clients.
• Strong organizational abilities and ability to manage multiple tasks.

Responsibilities

• Manage customer enquiries via email, telephone and other channels.
• Coordinate operational tasks to ensure timely project delivery.
• Maintain accurate records of customer interactions, orders and transactions.
• Liaise between sales, operations and customer teams to resolve issues.
• Process customer orders, invoices and documentation with accuracy.
• Monitor shipments and provide customers with updates.
• Support sales with quotations, proposals and contracts.
• Handle complaints professionally and escalate when necessary.
• Maintain filing systems and perform general admin duties.

Skills

Customer service

Communication

Organizational skills

CRM systems

Microsoft Office

Independent worker

Tools

CRM software

MS Office

Job description

Operations Coordinator / Customer Service Executive

About the role

Packer Tracer Sdn Bhd is seeking an Operations Coordinator / Customer Service Executive to join our team in Kepong, Kuala Lumpur on a full-time basis. This is a pivotal position within our Client & Sales Administration department, where you will serve as a key point of contact between our company and our clients. You will be responsible for coordinating day-to-day operational activities whilst providing exceptional customer service support. This role is essential to ensuring smooth business operations and maintaining strong client relationships that drive our company's success.

Key responsibilities

Manage customer enquiries and requests via email, telephone and other communication channels, responding promptly and professionally

Coordinate operational tasks and workflows to ensure timely completion of projects and deliverables

Maintain accurate records of customer interactions, orders and transactions in company databases and systems

Liaise between sales, operations and customer teams to facilitate smooth communication and resolution of issues

Process customer orders, invoices and documentation with accuracy and attention to detail

Monitor and track shipments and deliveries, providing customers with timely updates and status information

Support the sales team with administrative tasks including quotations, proposals and contract preparation

Handle customer complaints and concerns professionally, escalating to management when necessary

Maintain organised filing systems and ensure all documentation is stored appropriately

Perform general administrative duties including scheduling, data entry and report preparation

What we're looking for

Proven experience in customer service, client administration or a similar customer-facing role

Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients

Strong organisational abilities with the capacity to manage multiple tasks and priorities simultaneously

Proficiency in Microsoft Office applications and experience with customer relationship management (CRM) systems

Attention to detail and commitment to maintaining accuracy in all administrative work

Ability to work independently whilst contributing effectively as part of a team

Problem-solving mindset with a proactive approach to identifying and resolving operational challenges

Professional demeanour with a genuine commitment to delivering excellent customer service

Reliability and punctuality with strong time management capabilities

Flexibility and willingness to adapt to changing business requirements

What we offer

At Packer Tracer Sdn Bhd, we are committed to creating a supportive and professional work environment where our team members can thrive. We offer competitive remuneration commensurate with experience and qualifications. Our workplace culture emphasises collaboration, continuous learning and professional development. We provide our employees with the tools and support they need to succeed in their roles and advance their careers within the organisation. We believe in maintaining a healthy work-life balance and foster an inclusive workplace where every team member is valued and respected.

About us

Packer Tracer Sdn Bhd is a dynamic organisation dedicated to providing quality services and solutions to our clients. With our headquarters in Kepong, Kuala Lumpur, we have established ourselves as a trusted partner in the industry. Our company is built on principles of integrity, efficiency and customer-centricity. We are committed to delivering exceptional results and maintaining long-term relationships with our clients. Our team comprises talented professionals who are passionate about their work and committed to driving the organisation's continued growth and success.