Merchant Operations Lead: Onboarding & Logistics

EPOS Pte. Ltd.; George Town; On-site; MYR 33,480 - 55,800; Full time

Job summary

EPOS Pte. Ltd. in George Town, Malaysia is seeking a Merchant Operations Executive. In this role, you will be the main point of contact for merchants, managing operational activities including onboarding, inventory management, and logistics coordination.

The ideal candidate should possess strong communication skills and a detail-oriented mindset, managing multiple tasks effectively. Experience in operations or payments is preferable. Join us in driving impactful changes for businesses worldwide.

Responsibilities

• Manage end-to-end operational activities, including merchant onboarding, inventory management, logistics coordination, and warehouse operations.
• Coordinate with suppliers, merchants, 3PL providers, warehouses, and internal stakeholders for shipment schedules and delivery arrangements.
• Handle operational transactions and documentation through ERP/WMS systems, including inventory records and stock movements.
• Monitor inventory performance, stock accuracy, and operational KPIs while driving continuous improvements.
• Provide day-to-day support for merchants and internal teams, managing inquiries and troubleshooting operational issues.
• Conduct regular audits, stock takes, and compliance checks to maintain operational accuracy.
• Collaborate with Sales, Finance, Procurement, Technology, and Logistics teams to support business growth.

Skills

Strong communication and stakeholder management skills

Detail-oriented with a problem-solving mindset

Ability to manage multiple tasks in a fast-paced environment

Experience in operations, customer support, or payments/POS

Comfortable working with data and tracking performance metrics

Job description

EPOS Pte. Ltd. in George Town, Malaysia is seeking a Merchant Operations Executive. In this role, you will be the main point of contact for merchants, managing operational activities including onboarding, inventory management, and logistics coordination.

The ideal candidate should possess strong communication skills and a detail-oriented mindset, managing multiple tasks effectively. Experience in operations or payments is preferable. Join us in driving impactful changes for businesses worldwide.