Sales Development Representative

EPOS; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

EPOS is expanding its Asia teams and seeks a Sales Development Representative to support the sales group and ensure seamless customer interactions.

You will be the first point of contact for potential clients, guide inquiries, schedule appointments, maintain records, and help drive growth while delivering excellent service to merchants and SMEs in Malaysia.

Qualifications

• 2+ years of experience in sales support, customer service, or account management.
• Experience as the first point of contact for clients with strong communication and rapport-building.
• Ability to engage clients via phone, messaging, and email.
• Strong problem-solving and collaboration with cross-functional teams.
• Proficient in English; Mandarin is a plus.
• Eligible to work in Malaysia; POS or merchant services experience is a plus.

Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

Skills

Communication

Customer service

Merchant support

Lead generation

Cross-functional work

English

Mandarin

Job description

About EPOS

Backed by Ant International, a global leader in digital payments and financial technology, EPOS is part of Antom's global merchant payment services and a leading provider of Point-of-Sale (POS) digital solutions in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS leverages Antom's digital capabilities as a central hub to serve small and medium-sized businesses across the region with integrated O2O solutions.

With a growing presence across Singapore, Malaysia, and Vietnam, we are expanding our teams across Asia to drive meaningful, impactful changes for businesses worldwide.

Job Summary

We are looking for a Sales Development Representative to support our sales team and ensure seamless customer interactions.

In this role, you will be the first point of contact for potential clients—guiding them through initial inquiries, maintaining accurate records, coordinating appointments, and helping create a smooth and positive customer journey.

This is more than an operations role. It is an opportunity to contribute directly to business growth by ensuring our sales teams are well-supported and our clients receive exceptional service.

Key Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
• Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
• Proficient in English.
• Eligible to work in Malaysia.
• Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
• The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.