Sales Operations Support

EPOS; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Flexi Benefit Allowances

Birthday gift

Medical Insurance

Job summary

EPOS is seeking a Sales & Operations Support to back the Sales team in Kuala Lumpur, ensuring onboarding, data integrity and smooth processes across departments.

You'll coordinate CRM data, reporting and merchant onboarding, working closely with Sales Managers, Merchant Operations, Finance and Product. A degree in Business/Admin and 4 years in sales operations are expected; experience in POS/fintech is a plus.

Qualifications

• 4 years of experience in sales operations or related roles.
• Experience with POS, SaaS, fintech, or payments companies is a plus.
• Degree in Business Admin, Operations, Management or Sales.

Responsibilities

• Provide day-to-day operational support to the Sales team and coordinate tasks.
• Maintain CRM data, generate reports, and track performance metrics.
• Coordinate merchant onboarding and follow-up of pending cases.
• Collaborate with Finance, Product and other teams to improve processes.

Skills

Data reporting

Cross-functional coordination

Communication

Attention to detail

Excel / Google Sheets

Education

Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or related field

Tools

CRM software

POS systems

Google Sheets

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

The Sales & Operations Support will provide day-to-day operational and administrative support to the Sales function, ensuring sales activities, merchant onboarding, data, systems and operational processes are properly coordinated and completed.

The role will work closely with the Sales team, Sales Managers, Merchant Operations, Finance, Product and other internal teams to ensure smooth execution of the sales process, timely follow-up of operational matters and accurate maintenance of sales and merchant information.

This role serves as a key coordination point between Sales and Operations, helping to identify operational gaps, follow up on pending cases and improve the efficiency of sales-related processes

Key Responsibilities

1. Sales Operations & Coordination

Provide day-to-day operational support to the Sales team, including coordinating sales requests, follow-ups and administrative requirements.

Coordinate with Sales Managers and relevant departments to ensure sales activities and operational tasks are completed on time.

2. Sales Data & Reporting

Maintain accurate sales pipeline, merchant records, sales tracking files and operational data.

Prepare daily, weekly and monthly sales reports, dashboards and performance tracking for management review.

3. Merchant & Sales Process Management

Coordinate the sales-to-merchant onboarding process, including documentation, application, activation and follow-up of pending cases.

Monitor sales and merchant workflows, identify operational gaps or delays, and coordinate with relevant teams for resolution.

4. CRM & System Management

Maintain and monitor the accuracy and completeness of sales and merchant information in CRM and internal systems.

Support system updates, data maintenance, basic troubleshooting and implementation of system or process changes.

5. Cross-functional Operations & Process Improvement

Work closely with Sales, Merchant Operations, Finance, Product and other internal teams to resolve operational matters and ensure smooth execution.

Assist the Head of Operations in process improvement initiatives, SOP implementation, operational projects and other sales-related assignments.

Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or a related field.

4 years of experience in sales operations, business operations, sales administration or a similar role.

Experience in a POS, SaaS, fintech, payment or technology company is an advantage.

Basic understanding of POS systems, merchant business operations and sales-to-onboarding processes.

Good working knowledge of Excel / Google Sheets and data reporting.

Experience using CRM or sales management systems.

Strong attention to detail and data accuracy.

Good communication and cross-functional coordination skills.

Able to manage multiple tasks, follow up independently and work with different stakeholders.

Strong sense of ownership and accountability.

Comfortable working in a fast-paced and growing business environment.

Perks of Joining Us

• Flexi Benefit Allowances
• Birthday gift
• Medical Insurance