Sales Development Rep for SME Growth

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

EPOS Pte. Ltd. in Kuala Lumpur is seeking a Sales Development Representative to be the first point of contact for potential clients, guiding inquiries and maintaining records.

You will schedule appointments, identify leads, and support the sales team, ensuring a smooth customer journey and strong merchant relationships. This role emphasizes collaboration across teams and exceptional service. Candidates should have 2+ years in sales support or customer service, strong English, and be eligible to

Qualifications

• 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management.
• Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders.
• Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email.
• Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively.
• Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency.
• Proficient in English.
• Eligible to work in Malaysia.
• Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage.
• Mandarin communication is an added advantage to effectively support Mandarin-speaking merchants.

Responsibilities

• Act as the primary point of contact for client inquiries and provide excellent customer service.
• Schedule and coordinate appointments between potential clients and the sales team.
• Identify potential leads and support overall sales development efforts.
• Maintain accurate and up-to-date client records in the system.
• Collaborate with cross-functional teams to ensure a customer-centric approach.
• Ensure high levels of client satisfaction and smooth operational support at all times.

Skills

Communication skills

Interpersonal skills

English proficiency

Mandarin a plus

Job description

EPOS Pte. Ltd. in Kuala Lumpur is seeking a Sales Development Representative to be the first point of contact for potential clients, guiding inquiries and maintaining records.

You will schedule appointments, identify leads, and support the sales team, ensuring a smooth customer journey and strong merchant relationships. This role emphasizes collaboration across teams and exceptional service. Candidates should have 2+ years in sales support or customer service, strong English, and be eligible to