Merchant Operations Executive

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Stay Powered Up: Company mobile phone

Flexi Benefit Allowances

Birthday gift

Medical Insurance

Job summary

EPOS Pte. Ltd. in Malaysia is seeking an Operations Executive to support merchant onboarding and KYC processes. You will ensure payment methods are set up in backend systems, collect required documents, and maintain accurate data while adhering to SLAs.

In a fast-paced environment, you will coordinate with merchants, escalate issues, and help keep trackers up to date. Strong English communication is essential, with additional languages a bonus.

Qualifications

• 1-2 years experience in operations, onboarding and KYC.
• Strong English communication; other languages a bonus.
• Able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong execution; able to meet SLA targets.

Responsibilities

• Support and complete merchant onboarding by conducting KYC processes within SLA targets.
• Ensure payment methods are set up for merchants through backend systems.
• Ensure accurate data entry handling and collection of documentations from merchants.
• Ensure processes are compliant and consistent with SOPs.
• Escalate issues or delays to relevant stakeholders.
• Coordinate with merchants to conduct verification processes via phone or email.
• Keep internal trackers and follow up on all pending cases.

Skills

Onboarding experience

KYC procedures

Operations experience

English communication

Multitasking

Tools

Backend systems

Job description

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.

What will you be doing?

• Support and complete merchant onboarding by conducting KYC processes within SLA targets.
• Ensures payment methods are set up for merchants through backend systems.
• Ensures accurate data entry handling and collection of documentations from merchants.
• Ensure processes are compliant and consistent with SOPs.
• Escalate issues or delays to relevant stakeholders.
• Coordinate with merchants to conduct verification processes via phone or email.
• Keep internal trackers and instinctly followup on all pending cases.

Requirements

• Strong communication skills in English (additional languages are a bonus).
• 1-2 years experience in operations, particularly in onboarding and KYC procedures.
• Ability to manage multiple tasks in a growing fast-paced environment.
• Comfortable in communicating with merchants and provide guidance for verifications.
• Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.

About us:

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.

What will you be doing?

• Support and complete merchant onboarding by conducting KYC processes within SLA targets.
• Ensures payment methods are set up for merchants through backend systems.
• Ensures accurate data entry handling and collection of documentations from merchants.
• Ensure processes are compliant and consistent with SOPs.
• Escalate issues or delays to relevant stakeholders.
• Coordinate with merchants to conduct verification processes via phone or email.
• Keep internal trackers and instinctly followup on all pending cases.

Requirements

• Strong communication skills in English (additional languages are a bonus).
• 1-2 years experience in operations, particularly in onboarding and KYC procedures.
• Ability to manage multiple tasks in a growing fast-paced environment.
• Comfortable in communicating with merchants and provide guidance for verifications.
• Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.

Benefits

Perks of Joining Us

• Stay Powered Up: Company mobile phone provided
• Flexi Benefit Allowances
• Birthday gift
• Medical Insurance

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Computer Software & Networking Not specified

EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 4,000 business owners across Singapore.

EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 4,000 business owners across Singapore.

EPOS has won many accolades and is recognised as Singapore’s top POS vendor at IMDA’s Partner Appreciation event. Here at EPOS, we aim to help businesses grow their profits with our product solutions.

https://www.epos.com.sg/about-us/

EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 4,000 business owners across Singapore.

EPOS has won many accolades and is recognised as Singapore’s top POS vendor at IMDA’s Partner Appreciation event. Here at EPOS, we aim to help businesses grow their profits with our product solutions.

What can I earn as an Operations Executive