Sales Operations & Commercial Analytics Manager

EPOS; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

EPOS, a leading POS digital solutions provider, is seeking a Sales & Operations Support Manager in Malaysia to bolster day-to-day operations for the Sales function. The role coordinates merchant onboarding, maintains CRM data, and tracks sales performance across dashboards for management review.

You will work with Sales Managers, Merchant Operations, Finance, Product, and other teams to close gaps and improve efficiency in sales-related processes, ensuring timely follow-up and accurate

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or a related field.
• 5 years of experience in sales operations, business operations, sales administration or a similar role.
• Experience in a POS, SaaS, fintech, payment or technology company is an advantage.
• Good working knowledge of Excel/Google Sheets and data reporting.

Responsibilities

• Provide day-to-day operational support to the Sales team, including coordinating sales requests, follow-ups and administrative requirements
• Coordinate with Sales Managers and relevant departments to ensure sales activities and operational tasks are completed on time
• Maintain accurate sales pipeline, merchant records, sales tracking files and operational data
• Prepare daily, weekly and monthly sales reports, dashboards and performance tracking for management review
• Coordinate the sales-to-merchant onboarding process, including documentation, application, activation and follow-up of pending cases
• Monitor sales and merchant workflows, identify operational gaps or delays, and coordinate with relevant teams for resolution
• Maintain and monitor the accuracy and completeness of sales and merchant information in CRM and internal systems
• Support system updates, data maintenance, basic troubleshooting and implementation of system or process changes
• Cross-functional Operations & Process Improvement
• Work closely with Sales, Merchant Operations, Finance, Product and other internal teams to resolve operational matters and ensure smooth execution
• Assist the Head of Operations in process improvement initiatives, SOP implementation, operational projects and other sales-related assignments

Skills

Excel/Google Sheets

Data reporting

Cross-functional coordination

Attention to detail

Task management

Communication

Ownership

Education

Diploma or Bachelor’s in Business Administration/Operations/Sales

Tools

CRM systems

POS systems

Job description

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

The Sales & Operations Support Manager will provide day-to-day operational and administrative support to the Sales function, ensuring sales activities, merchant onboarding, data, systems and operational processes are properly coordinated and completed.

The role will work closely with the Sales team, Sales Managers, Merchant Operations, Finance, Product and other internal teams to ensure smooth execution of the sales process, timely follow-up of operational matters and accurate maintenance of sales and merchant information.

This role serves as a key coordination point between Sales and Operations, helping to identify operational gaps, follow up on pending cases and improve the efficiency of sales-related processes

Key Responsibilities

• Provide day-to-day operational support to the Sales team, including coordinating sales requests, follow-ups and administrative requirements
• Coordinate with Sales Managers and relevant departments to ensure sales activities and operational tasks are completed on time
• Maintain accurate sales pipeline, merchant records, sales tracking files and operational data
• Prepare daily, weekly and monthly sales reports, dashboards and performance tracking for management review

Merchant & Sales Process Management

• Coordinate the sales-to-merchant onboarding process, including documentation, application, activation and follow-up of pending cases
• Monitor sales and merchant workflows, identify operational gaps or delays, and coordinate with relevant teams for resolution

CRM & System Management

• Maintain and monitor the accuracy and completeness of sales and merchant information in CRM and internal systems
• Support system updates, data maintenance, basic troubleshooting and implementation of system or process changes
• Cross-functional Operations & Process Improvement
• Work closely with Sales, Merchant Operations, Finance, Product and other internal teams to resolve operational matters and ensure smooth execution
• Assist the Head of Operations in process improvement initiatives, SOP implementation, operational projects and other sales-related assignments

Requirements

• Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or a related field
• 5 years of experience in sales operations, business operations, sales administration or a similar role
• Experience in a POS, SaaS, fintech, payment or technology company is an advantage
• Basic understanding of POS systems, merchant business operations and sales-to-onboarding processes
• Good working knowledge of Excel / Google Sheets and data reporting
• Experience using CRM or sales management systems
• Strong attention to detail and data accuracy
• Good communication and cross-functional coordination skills
• Able to manage multiple tasks, follow up independently and work with different stakeholders
• Strong sense of ownership and accountability
• Comfortable working in a fast-paced and growing business environment