Merchant Onboarding & KYC Coordinator

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

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Flexi Benefit Allowances

Birthday gift

Medical Insurance

Job summary

EPOS Pte. Ltd. in Malaysia is seeking an Operations Executive to support merchant onboarding and KYC processes. You will ensure payment methods are set up in backend systems, collect required documents, and maintain accurate data while adhering to SLAs.

In a fast-paced environment, you will coordinate with merchants, escalate issues, and help keep trackers up to date. Strong English communication is essential, with additional languages a bonus.

Qualifications

• 1-2 years experience in operations, onboarding and KYC.
• Strong English communication; other languages a bonus.
• Able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong execution; able to meet SLA targets.

Responsibilities

• Support and complete merchant onboarding by conducting KYC processes within SLA targets.
• Ensure payment methods are set up for merchants through backend systems.
• Ensure accurate data entry handling and collection of documentations from merchants.
• Ensure processes are compliant and consistent with SOPs.
• Escalate issues or delays to relevant stakeholders.
• Coordinate with merchants to conduct verification processes via phone or email.
• Keep internal trackers and follow up on all pending cases.

Skills

Onboarding experience

KYC procedures

Operations experience

English communication

Multitasking

Tools

Backend systems

Job description

EPOS Pte. Ltd. in Malaysia is seeking an Operations Executive to support merchant onboarding and KYC processes. You will ensure payment methods are set up in backend systems, collect required documents, and maintain accurate data while adhering to SLAs.

In a fast-paced environment, you will coordinate with merchants, escalate issues, and help keep trackers up to date. Strong English communication is essential, with additional languages a bonus.