Merchant Engagement & Growth Manager

Adecco; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

Adecco Malaysia in Penang seeks a Merchant Engagement & Relationship Manager to drive direct partner engagement, plan visit schedules, and educate merchants on using tools to grow their business.

You will monitor KPIs, collaborate with Sales, Operations, Marketing, and Product teams, and translate feedback into improvements while leveraging English and Bahasa Malaysia language skills.

Qualifications

• 3–5 years of experience in a sales or account management role.
• Strong interpersonal and relationship-building skills.
• Proactive, self-driven mindset.
• Data-oriented with the ability to track performance and metrics.
• Proficiency in English and Bahasa Malaysia; Mandarin or Tamil is an advantage.
• Knowledge of the local market and business landscape.

Responsibilities

• Engage directly with merchant partners, set visit schedules, and ensure quality interactions.
• Identify and resolve operational issues, gather feedback, and drive continuous improvement.
• Monitor KPIs, collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience.

Skills

Sales

Account management

Interpersonal skills

Problem solving

Data analysis

English & Bahasa Malaysia

Job description

Adecco Malaysia in Penang seeks a Merchant Engagement & Relationship Manager to drive direct partner engagement, plan visit schedules, and educate merchants on using tools to grow their business.

You will monitor KPIs, collaborate with Sales, Operations, Marketing, and Product teams, and translate feedback into improvements while leveraging English and Bahasa Malaysia language skills.