Data-Driven Merchant Growth Lead

TopNotch Group; Malaysia; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

TopNotch Group is seeking a Merchant Engagement Specialist in Malaysia to drive direct partner relationships, schedule visits, and educate partners on using Merchant App features to grow their business.

You will identify and resolve operational issues, gather merchant feedback, and collaborate with cross-functional teams to improve the overall merchant experience. A data-driven mindset and strong market knowledge are essential.

Competenze

• Excellent interpersonal and relationship-building abilities.
• Proactive problem solver with a self-driven mindset.
• Data-oriented with ability to track performance.
• Deep knowledge of the local market.

Mansioni

• Engage directly with merchant partners and set visit schedules.
• Educate partners on Merchant App and marketing tools to grow their business.
• Identify and rapidly resolve operational issues, technical glitches, or other concerns.
• Monitor KPIs and collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience.

Conoscenze

Interpersonal communication

Relationship building

Problem solving

Data analysis

Market knowledge

Descrizione del lavoro

TopNotch Group is seeking a Merchant Engagement Specialist in Malaysia to drive direct partner relationships, schedule visits, and educate partners on using Merchant App features to grow their business.

You will identify and resolve operational issues, gather merchant feedback, and collaborate with cross-functional teams to improve the overall merchant experience. A data-driven mindset and strong market knowledge are essential.