Merchant Catalog & Operations Lead

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 39,000 - 84,000; Full time

Job summary

Optimum Infosolutions (M) SDN BHD in Malaysia is seeking an Operations Specialist to support Salesforce submissions, data management, and catalog updates across ecommerce and marketplace clients.

You will handle bulk content uploads, coordinate campaigns and GrabAds, manage merchant tickets, and work with Account Managers and internal teams to resolve issues. Strong Excel/Sheets and data-handling skills are essential; e-commerce/food delivery/retail experience is a plus.

Qualifications

• Experience in catalog management, product listing, menu management or content operations is an advantage.
• Strong Excel/Google Sheets and data-handling skills.
• Experience with ticketing/helpdesk platforms is an advantage.
• E-commerce, food delivery, retail or marketplace experience will be an added advantage.

Responsibilities

• Salesforce submissions & data management
• Catalog, menu & product listing update
• Bulk content uploads
• Campaign & GrabAds coordination
• Handle merchant tickets & troubleshoot issues
• Coordinate with Account Managers & internal teams

Skills

Catalog management

Product listing

Menu management

Content operations

Data handling

Coordination with Account Managers

Tools

Excel/Google Sheets

Ticketing platforms

Job description

Optimum Infosolutions (M) SDN BHD in Malaysia is seeking an Operations Specialist to support Salesforce submissions, data management, and catalog updates across ecommerce and marketplace clients.

You will handle bulk content uploads, coordinate campaigns and GrabAds, manage merchant tickets, and work with Account Managers and internal teams to resolve issues. Strong Excel/Sheets and data-handling skills are essential; e-commerce/food delivery/retail experience is a plus.