E-Commerce & Live Sales Operations Specialist

MSN GLOBAL FOOD SDN BHD; Skudai; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Annual leave

Medical leave

Staff purchase

Career growth

Job summary

MSN GLOBAL FOOD SDN BHD is seeking an E-Commerce Operations Executive to support daily online sales operations, livestream sessions, customer enquiries, social media activities, and order fulfilment. The role requires strong organization and ability to multitask across live selling and backend order management.

You will assist during livestreams, respond to comments, coordinate with teams for product information, stock, and campaigns.

Qualifications

• Minimum SPM or Diploma, or equivalent.
• Experience in e-commerce, social media, TikTok, Shopee, Facebook, Instagram, or online customer service is preferred.
• Able to communicate clearly in Malay and English; Mandarin is an added advantage.
• Able to work fast, stay organized, and manage multiple tasks in a team.

Responsibilities

• Support livestream sessions and host coordination.
• Respond to customer inquiries across platforms (TikTok, Shopee, Instagram, Facebook, WhatsApp).
• Process orders from e-commerce channels and coordinate fulfillment.
• Update tracking numbers and follow up on delivery status.
• Prepare simple daily reports on live sales and operational issues.

Skills

E-commerce platform handling

Customer service

Social media operation

Livestream support

Order processing

Courier and postage coordination

Basic technical setup

Communication skills

Problem solving

Basic reporting

Education

SPM/Diploma or equivalent

Job description

MSN GLOBAL FOOD SDN BHD is seeking an E-Commerce Operations Executive to support daily online sales operations, livestream sessions, customer enquiries, social media activities, and order fulfilment. The role requires strong organization and ability to multitask across live selling and backend order management.

You will assist during livestreams, respond to comments, coordinate with teams for product information, stock, and campaigns.