Global Ecommerce Operations Specialist

Private Advertiser; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking an Ecommerce Operations Specialist to join our growing team supporting international ecommerce activities. You will help ensure smooth online order flow, support processes across multiple systems, and deliver a seamless customer experience.

Based in Kuala Lumpur, you will monitor orders, resolve issues with stakeholders, support fulfilment, inventory, and returns, and coordinate with technical teams to keep performance high during peak campaigns.

Qualifications

• Experience in ecommerce, operations, order management, fulfilment or related environments.
• Strong organisational and problem-solving skills.
• Ability to work across multiple systems and stakeholders.
• Analytical mindset with good attention to detail.
• Comfortable working in a fast-paced environment.

Responsibilities

• Monitor and support ecommerce order management processes.
• Investigate and resolve operational issues impacting customers and internal teams.
• Work with multiple stakeholders to ensure orders are fulfilled accurately and on time.
• Support fulfilment, inventory and returns processes.
• Coordinate with technical and operational teams to resolve issues.
• Maintain high service levels and operational performance.
• Support peak trading periods, campaigns and promotional activity.
• Identify opportunities to improve processes and efficiency.

Skills

Ecommerce

Operations

Order management

Fulfilment

Stakeholders

Analytical mindset

Attention to detail

Fast-paced environment

Multisystem experience

Tools

Order management systems

Ecommerce platforms

Marketplaces

Inventory systems

Job description

Private Advertiser in Kuala Lumpur is seeking an Ecommerce Operations Specialist to join our growing team supporting international ecommerce activities. You will help ensure smooth online order flow, support processes across multiple systems, and deliver a seamless customer experience.

Based in Kuala Lumpur, you will monitor orders, resolve issues with stakeholders, support fulfilment, inventory, and returns, and coordinate with technical teams to keep performance high during peak campaigns.