Merchant Admin

Ampersand Pay SDN BHD; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Ampersand Pay SDN BHD is seeking an organised Merchant Admin to support merchant onboarding, documentation, account maintenance and operational coordination. You will collaborate with Sales, Operations, Finance, Technical Support and Compliance to ensure accurate processing of merchant applications.

Fresh graduates with a positive attitude are encouraged to apply, as are candidates with admin, banking, fintech or customer service experience.

Qualifications

• 1–3 years of experience in administration, merchant support, payment industry, banking or customer service.
• Fresh graduates with a positive attitude are encouraged to apply.
• Diploma or Bachelor's Degree in Business Administration, Management, Finance, Banking, or a related field.
• Strong problem-solving and analytical thinking.

Responsibilities

• Process new merchant applications and supporting documents.
• Verify completeness and accuracy of merchant information.
• Conduct KYC document verification.
• Ensure forms and agreements are properly completed.
• Submit merchant applications to acquiring banks or relevant internal departments.
• Follow up on pending applications until activation.
• Maintain and update merchant records in internal systems.
• Coordinate with Sales and Technical teams on merchant requests.
• Monitor outstanding documentation and follow up accordingly.
• Coordinate with Operations on merchant matters.

Skills

Merchant support

Administrative experience

Payment industry

Banking

Customer service

Education

Diploma or Bachelor's Degree in Business Administration/Management/Finance/Banking

Job description

We are looking for an organised and detail-oriented Merchant Admin to support merchant onboarding, documentation, account maintenance and operational coordination. You will work closely with Sales, Operations, Finance, Technical Support and Compliance teams to ensure merchant applications and requests are processed accurately and efficiently. Candidates with relevant administrative, banking, fintech or customer service experience are preferred, while fresh graduates with a positive attitude are also encouraged to apply.

Key Responsibilities:

• Process new merchant applications and supporting documents.
• Verify the completeness and accuracy of merchant information.
• Conduct KYC (Know Your Customer) document verification.
• Ensure all required forms and agreements are properly completed.
• Submit merchant applications to acquiring banks or relevant internal departments.
• Follow up on pending applications until activation.
• Maintain and update merchant records in internal systems.
• Process merchant profile updates, including:
• Business information
• Settlement information
• Terminal allocation
• MDR changes
• Ensure merchant information is accurate and up-to-date.
• Respond to merchant administrative enquiries via phone, email, or messaging platforms.
• Assist merchants with documentation requirements.
• Coordinate with Sales and Technical teams on merchant requests.
• Monitor outstanding documentation and follow up accordingly.

Operational Coordination

• Liaise with acquiring banks, payment schemes, and internal departments regarding merchant matters.
• Coordinate terminal deployment requests with the Operations team.
• Escalate delays or operational issues when necessary.

Compliance & Documentation

• Ensure merchant files comply with company policies and regulatory requirements.
• Maintain proper documentation and filing records.
• Assist during compliance audits and internal reviews.
• Ensure confidentiality of merchant information.

Reporting

• Prepare daily, weekly, and monthly reports on:
• Activation status
• Merchant cancellations
• Maintain accurate operational records and reports.

Process Improvement

• Identify opportunities to improve merchant administration processes.
• Assist in developing SOPs and workflow documentation.
• Support automation initiatives to improve operational efficiency.

Cross-Department Support

• Technical Support
• Operations
• Finance
• Compliance
• Ensure timely resolution of merchant-related administrative matters.

Other Duties

• Perform any other duties and responsibilities assigned by the Superior or Management from time to time.

Requirements

Experience

• 1-3 years of experience in administration, merchant support, payment industry, banking, fintech, or customer service.
• Fresh graduates with a positive attitude are encouraged to apply.

Education

• Diploma or Bachelor's Degree in Business Administration, Management, Finance, Banking, or a related field.

Soft Skills

• Strong problem-solving and analytical thinking