Merchant Success Intern

Slurp; Bandar Baru Bangi; On-site; MYR 6,700 - 13,000; Part time

Job summary

Slurp is seeking a motivated Merchant Success Intern to join our team in Malaysia. You will learn about merchant management, customer support, and data analysis while supporting day-to-day merchant success activities.

The role involves assisting with inquiries, researching issues, and helping prepare reports to monitor customer metrics. This internship offers exposure to events, marketing collaboration, and administrative tasks to deepen industry understanding.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Business, Marketing, or a related field.
• Demonstrates strong organizational and time management skills.
• Excellent communication and interpersonal abilities for cross-functional collaboration.
• Highly detail-oriented with accuracy in records and data.

Responsibilities

• Support day-to-day operations of the Merchant Success team.
• Respond to customer inquiries and update records.
• Collaborate with teams to resolve issues in a timely manner.
• Assist with data analysis and reporting of customer metrics.
• Help create merchant success materials like guides and newsletters.

Skills

Communication

Organization

Time management

Detail-oriented

Teamwork

Interpersonal skills

Education

Bachelor’s or Master’s in Business/Marketing

Tools

Microsoft Office

Job description

We are seeking a motivated and detail-oriented Merchant Success Intern to join our Merchant Success team. In this role, you will have the opportunity to learn about and assist with various aspects of merchant success, including account management, customer support, and data analysis.

Key Responsibilities:

• Assist with day-to-day operations of the Merchant Success team, including responding to customer inquiries, conducting research, and updating customer records
• Collaborate with the Merchant Success team to identify and resolve customer issues in a timely and professional manner
• Conduct market research and stay up-to-date with industry trends and competitors to inform and improve our merchant success strategies
• Assist with data analysis and reporting, including preparing and analyzing customer metrics, tracking customer satisfaction, and identifying areas for improvement
• Collaborate with the marketing team to create and distribute merchant success materials, such as newsletters and guides
• Attend and assist with events and webinars to support our merchant success initiatives
• Provide administrative support to the Merchant Success team, including scheduling appointments, managing email and phone communications, and organizing files and documents

Requirements:

• Currently enrolled in a Bachelor’s or Master’s degree program in Business, Marketing, or a related field
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical individuals
• Strong attention to detail and ability to maintain accurate and up-to-date records
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office