Field Merchandising Operations Lead

Always Marketing (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 67,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Miscellaneous allowance

Parking

Insurance

Special leaves

Training & Development

Job summary

Always Marketing (M) Sdn. Bhd. is seeking a hands-on Merchandising Operations Executive to support nationwide field marketing and merchandising projects. You will manage day-to-day operations, manpower fulfilment, and ensure consistent execution quality across accounts.

Responsibilities include overseeing field operations, tracking manpower, coordinating with recruitment, auditing execution, coaching leaders, and driving continuous improvement through reviews.

Qualifications

• At least posses SPM or Diploma/Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments.
• Strong analytical and reporting skills, with proficiency in Microsoft Office applications.
• Experience in managing field teams and handling operational challenges in a fast-paced environment.
• Excellent organisational, problem-solving, and communication skills.
• Results-oriented with strong ownership and leadership capabilities.
• Possess own transport and willing to travel and work on weekends when required.

Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.
• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required.
• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions.
• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards.
• Resolve day-to-day operational issues and coordinate with internal stakeholders to ensure timely project delivery.
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement.

Skills

Analytical skills

Reporting skills

Team management

Communication skills

Problem-solving

Organisational skills

Education

Diploma/Bachelor's Degree in Business Administration/Operations Management/Marketing

Tools

Microsoft Office

Job description

Always Marketing (M) Sdn. Bhd. is seeking a hands-on Merchandising Operations Executive to support nationwide field marketing and merchandising projects. You will manage day-to-day operations, manpower fulfilment, and ensure consistent execution quality across accounts.

Responsibilities include overseeing field operations, tracking manpower, coordinating with recruitment, auditing execution, coaching leaders, and driving continuous improvement through reviews.