Medical Device Field Service Engineer

Sysmex Asia Pacific; Selangor; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits

Training opportunities

Career development

Job summary

Sysmex Malaysia is seeking a Field Service Engineer in Glenmarie, Shah Alam, to provide on-site and remote technical support for Sysmex medical devices. You will handle maintenance, installation, training, and service activities while ensuring ISO/GDPMD compliance and accurate documentation.

Ideal candidates have 3+ years in field service for IVD or healthcare equipment, strong troubleshooting, and excellent customer service.

Qualifications

• Diploma or degree in Biomedical, Electronics, Electrical, Mechanical Engineering or IT.
• Minimum 3 years field service experience in IVD, healthcare, laboratory, or life sciences.
• Experience with installation, maintenance, troubleshooting, and repair of medical equipment.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Ability to read manuals and interpret equipment specs.
• Customer service and stakeholder management capabilities.
• Proficiency in MS Office; Dynamics experience is a plus.

Responsibilities

• Provide on-site and telephone technical support for Sysmex devices.
• Handle customer inquiries and resolve issues promptly.
• Schedule and perform Preventive Maintenance and support demonstrations/installations.
• Ensure ISO/GDPMD compliance; close CAPA and audit findings.
• Maintain tools, documentation, and service records.
• Support service offerings, quotations, orders, and follow-up.

Skills

Field service experience

Troubleshooting

Customer service

Communication skills

Lab equipment knowledge

Teamwork

Biomedical/IVD knowledge

Education

Diploma/Degree in Biomedical, Electronics, Electrical, Mechanical Engineering or IT

Tools

Microsoft Dynamics

CRM systems

MS Office

Job description

Sysmex Malaysia is seeking a Field Service Engineer in Glenmarie, Shah Alam, to provide on-site and remote technical support for Sysmex medical devices. You will handle maintenance, installation, training, and service activities while ensuring ISO/GDPMD compliance and accurate documentation.

Ideal candidates have 3+ years in field service for IVD or healthcare equipment, strong troubleshooting, and excellent customer service.