Field Service Engineer – Medical Devices (Hybrid)

3mcompany; Petaling Jaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Solventum is seeking a Service Engineer in Petaling Jaya, Malaysia, to support the healthcare equipment lifecycle. The role blends onsite and remote work within a hybrid model, focusing on uptime, calibration, and service coordination for medical devices and laboratory equipment.

Ideal candidates will have a biomedical/engineering degree and 3+ years in equipment servicing, with familiarity in SAP Ariba and regulatory compliance.

Qualifications

• 3+ years of experience in equipment servicing, field service, technical support, or maintenance engineering.
• Experience in medical devices, laboratory equipment, or regulated industries is preferred.
• Familiarity with quality systems, preventive maintenance, calibration, and regulatory compliance requirements.
• Experience with SAP Ariba or equivalent procurement systems is advantageous.

Responsibilities

• Coordinate and support equipment repair, troubleshooting, calibration, preventive maintenance, and commissioning activities.
• Develop and maintain equipment service schedules to ensure optimal equipment uptime and reliability.
• Monitor equipment performance and work with service providers to resolve technical issues promptly.
• Report device-related complaints to the Complaint Handling Team.
• Implement Quality Control (QC) and cleaning procedures through service providers (4PL).
• Ensure all service activities comply with SOPs, work instructions, quality standards, and regulatory requirements.
• Maintain complete and accurate service, maintenance, calibration, and quality records.
• Support internal and external audits, inspections, and compliance activities.
• Coordinate and monitor service activities performed by 4PL partners.
• Ensure 4PL providers adhere to company SOPs, quality standards, and service requirements.
• Manage certification and calibration of service tools used by internal teams and external service providers.
• Conduct periodic reviews of service performance and compliance.
• Conduct periodic training for service providers (4PL) team.
• Manage spare parts inventory to support repair and maintenance activities.
• Monitor stock levels and ensure availability of critical spare parts.
• Manage parts procurement and purchase requests through Ariba.
• Coordinate with suppliers and service providers (4PL) to ensure timely delivery of materials and services.
• Ensure all service activities are conducted in compliance with company safety policies and procedures.
• Promote a zero-non-compliance safety culture.
• Maintain strict confidentiality of company, customer, and product information.
• Identify opportunities for process improvements and implement corrective and preventive actions.
• Prepare service reports for the Service Manager.
• Support any Medsurg related service tasks as assigned by Service Manager.

Skills

Equipment servicing

Field service

Technical support

Maintenance engineering

Education

Bachelor's Degree or Diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Electronics Engineering, or related technical field

Tools

SAP Ariba

Job description

Solventum is seeking a Service Engineer in Petaling Jaya, Malaysia, to support the healthcare equipment lifecycle. The role blends onsite and remote work within a hybrid model, focusing on uptime, calibration, and service coordination for medical devices and laboratory equipment.

Ideal candidates will have a biomedical/engineering degree and 3+ years in equipment servicing, with familiarity in SAP Ariba and regulatory compliance.