Medical Field Service Engineer – Growth & Customer Impact

SMITH & NEPHEW SERVICES SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Private health plans

Dental plans

Annual bonus

Job summary

Smith+Nepphew is hiring a Field Service Engineer – Growth in Malaysia to deliver on-site and remote service support, drive regional growth, and strengthen our service footprint. You will troubleshoot, install, and maintain medical devices, and provide technical training to biomedical staff and clinicians.

You will work with healthcare providers and distributors to promote service contracts and upgrades while ensuring high customer satisfaction and compliance with ISO 13485/EU MDR standards.

Qualifications

• Degree or diploma in Biomedical, Electronics, Medical Technology, or a related technical field.
• 1–3 years of field service experience in Medical Devices, Diagnostic Equipment, or Healthcare Technology sectors.
• Hands-on expertise in installation, troubleshooting, repair, and preventive maintenance of electromechanical or digital medical devices.
• Familiarity with regulatory and compliance standards (e.g., ISO 13485, EU MDR) in the servicing of medical devices.
• Demonstrated ability to support service sales, promote contracts, and highlight value-added services during field visits.
• Proficient in using CRM or other field service management systems.

Responsibilities

• Serve as the first line of response for remote and on-site technical inquiries, complaints, and service requests.
• Perform installation, commissioning, decommissioning, and routine preventive maintenance in line with company SOPs.
• Troubleshoot product and system issues across hardware and software platforms, ensuring timely and accurate resolution.
• Support equipment handover, documentation, and logistics coordination.
• Provide technical instruction and operational training to biomedical engineers and clinical users.
• Foster trust and credibility with healthcare providers and distributor partners through consistent, high-quality support.
• Maintain accurate service documentation, including field reports, complaint logs, and maintenance records.
• Actively identify and support service-related revenue opportunities during site visits and remote interactions.
• Collaborate with Sales and Marketing teams to promote enhanced service offerings, such as service contracts, upgrades, and accessories.
• Contribute to achieving regional service growth targets by enhancing customer loyalty and expanding the service footprint.

Skills

Field service

Troubleshooting

CRM

English communication

Education

Biomedical degree

Electronics diploma

Medical technology background

Tools

CRM software

Job description

Smith+Nepphew is hiring a Field Service Engineer – Growth in Malaysia to deliver on-site and remote service support, drive regional growth, and strengthen our service footprint. You will troubleshoot, install, and maintain medical devices, and provide technical training to biomedical staff and clinicians.

You will work with healthcare providers and distributors to promote service contracts and upgrades while ensuring high customer satisfaction and compliance with ISO 13485/EU MDR standards.