Mandarin-Speaking Tech Support Specialist (KL)

Savior Artigos Texteis Lda; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is seeking a Mandarin-speaking Customer Support Specialist to provide frontline technical and operational assistance. You will handle inquiries on orders, deliveries, payments, and product questions, while troubleshooting issues in real time.

The role requires Mandarin at C1 and English at B2, a valid bachelor's degree or diploma, and is offered as a full-time position with a 24/7 rotational shift. Local KL-based candidates are preferred.

Qualifications

• Mandarin language proficiency at C1 level; English at least B2.
• Minimum 6 months customer support experience; fresh graduates welcome.
• Bachelor's degree or Diploma required in any field.

Responsibilities

• Assist customers with post-order inquiries, delivery times, order status, payments, and pre-orders.
• Troubleshoot product issues in real-time using analytical skills.
• Maintain quality interactions to meet CSAT and call audit standards.
• Navigate multiple internal tools and systems to research and resolve issues.
• Log and track interactions into CRM as per procedures.
• Continuously learn about client products and brand strengths.

Skills

Mandarin language

Customer support

Technical troubleshooting

CRM usage

Multi-tasking

Problem solving

Time management

Education

Bachelor's degree

Diploma

Tools

CRM systems

Mobile/PC troubleshooting

Job description

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, is seeking a Mandarin-speaking Customer Support Specialist to provide frontline technical and operational assistance. You will handle inquiries on orders, deliveries, payments, and product questions, while troubleshooting issues in real time.

The role requires Mandarin at C1 and English at B2, a valid bachelor's degree or diploma, and is offered as a full-time position with a 24/7 rotational shift. Local KL-based candidates are preferred.