Mandarin Customer Support Specialist — Kuala Lumpur

Savior Artigos Texteis Lda; Sungai Lalang; On-site; MYR 40,176 - 53,568; Full time

Benefits offered by this job

Fresh graduates welcome

On-site work in Kuala Lumpur

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur is seeking Mandarin-speaking Customer Service Specialists to handle inquiries about orders, deliveries, payments, and product information. You will primarily communicate in Mandarin with English support in a professional, international setting.

Fresh graduates are welcome to apply; call center experience is advantageous but not mandatory. This on-site role requires strong communication, curiosity about technology, and the ability to work across multiple

Qualifications

• Mandarin proficiency at C1 level is required.
• English proficiency at B2 level for reading, writing, speaking and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degree or diploma are encouraged to apply.
• Experience in technical troubleshooting is an advantage.
• Familiarity with mobile OS, smartphones, tablets, PCs, or laptops.
• Strong curiosity for technology and continuous learning.
• Analytical ability to troubleshoot and resolve issues.
• Ability to navigate multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced environment.
• Professional, calm, and positive under pressure.
• Openness to feedback, coaching and improvement.
• Good time management, multitasking, prioritization and organization skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions per client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and data in internal systems.
• Follow training, procedures and quality guidelines in every interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency (C1)

English proficiency (B2)

Bachelor's Degree or Diploma

Customer support experience

Fresh graduates welcome

Strong communication

Technical curiosity

Independent work

Time management & multitasking

Education

Bachelor's Degree, Diploma, or equivalent

Job description

Savior Artigos Texteis Lda in Kuala Lumpur is seeking Mandarin-speaking Customer Service Specialists to handle inquiries about orders, deliveries, payments, and product information. You will primarily communicate in Mandarin with English support in a professional, international setting.

Fresh graduates are welcome to apply; call center experience is advantageous but not mandatory. This on-site role requires strong communication, curiosity about technology, and the ability to work across multiple