Mandarin-Speaking Tech Support Specialist (KL)

CB Talents SP; Kuala Selangor; On-site; MYR 46,000 - 55,000; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support Specialist in Kuala Lumpur to deliver high-quality technical and operations support for our client. This full-time role involves rotating 24/7 shifts (5 days on, 2 days off) and base in Kuala Lumpur.

You will assist customers with post-order inquiries, delivery timelines, payments, pre-orders, and product questions, while troubleshooting issues and logging interactions in our CRM.

Qualifications

• Mandarin language proficiency required (C1).
• English proficiency required (B2).
• Bachelor's Degree, Diploma, or equivalent.
• Minimum 6 months of customer support experience; fresh graduates welcome.
• Tech-savvy with basic hardware/software troubleshooting.
• Strong time management and ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
• Utilize troubleshooting skills to isolate and resolve product issues in real-time.
• Maintain quality interactions to meet call audits and CSAT expectations.
• Navigate multiple internal tools and systems to research and resolve issues.
• Log, track, and capture all interaction data into CRM per procedures.
• Maintain up-to-date knowledge on client products and brand strengths.

Skills

Mandarin Proficiency (C1)

English Proficiency (B2)

Tech Savvy

Time Management

Calm under Pressure

Customer-centric mindset

Education

Bachelor's Degree

Diploma

Job description

CB Talents SP is seeking a Mandarin-speaking Customer Support Specialist in Kuala Lumpur to deliver high-quality technical and operations support for our client. This full-time role involves rotating 24/7 shifts (5 days on, 2 days off) and base in Kuala Lumpur.

You will assist customers with post-order inquiries, delivery timelines, payments, pre-orders, and product questions, while troubleshooting issues and logging interactions in our CRM.