Mandarin Customer Support Specialist - Kuala Lumpur On-site

Savior Artigos Texteis Lda; Serdang; On-site; MYR 26,000 - 38,000; Full time

Job summary

Savior Artigos Texteis Lda is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur. You will handle inquiries on orders, deliveries, payments, and product information in Mandarin, with English support in a professional environment.

Fresh graduates are welcome; call center experience is a plus. On-site role requiring strong communication and willingness to be coached in a fast-paced international setting.

Qualifications

• Mandarin at C1 level required.
• English at B2 level for reading, writing, speaking and listening.

Responsibilities

• Provide customer service for post-order issues, delivery updates, payment information, and general inquiries.
• Answer questions on order status, changes, and delivery timeframes.
• Maintain knowledge of client-supported products and ensure data accuracy in internal systems.
• Follow training, procedures and quality guidelines for every interaction.

Skills

Mandarin proficiency

English proficiency

Strong communication

Curiosity about technology

Independent work

Education

Bachelor's Degree/Diploma

Tools

CRM systems

Multi-system navigation

Job description

Savior Artigos Texteis Lda is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur. You will handle inquiries on orders, deliveries, payments, and product information in Mandarin, with English support in a professional environment.

Fresh graduates are welcome; call center experience is a plus. On-site role requiring strong communication and willingness to be coached in a fast-paced international setting.