Mandarin Customer Support Specialist - On-Site KL

Savior Artigos Texteis Lda; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Savior Artigos Texteis Lda is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. In this role, you will assist customers with inquiries regarding orders, delivery, and payment while communicating mainly in Mandarin and English. Ideal candidates are proactive, eager learners with strong communication skills, and a relevant educational background.

We welcome fresh graduates and those with customer support experience. The opportunity requires on-site work and is suited for individuals interested in technology and customer interaction.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree or Diploma preferred.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Provide customer service support for inquiries related to post-order issues and delivery updates.
• Assist customers with order status and changes.
• Deliver high-quality customer interactions based on service standards.
• Accurately record customer information in internal systems.

Skills

C1 level Mandarin proficiency

B2 level English proficiency

Strong communication skills

Analytical ability

Curiosity about technology

Education

Bachelor's Degree or Diploma in any discipline

Job description

Savior Artigos Texteis Lda is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. In this role, you will assist customers with inquiries regarding orders, delivery, and payment while communicating mainly in Mandarin and English. Ideal candidates are proactive, eager learners with strong communication skills, and a relevant educational background.

We welcome fresh graduates and those with customer support experience. The opportunity requires on-site work and is suited for individuals interested in technology and customer interaction.