Mandarin Customer Support Specialist - On-site KL

Cbtalents

Kuala Lumpur

On-site

MYR 33,000 - 47,000

Full time

14 days+

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Job summary

Cbtalents in Kuala Lumpur is hiring Mandarin-speaking Customer Service Specialists to handle orders, delivery, payments, and product information. The role requires Mandarin proficiency with professional English use in a global environment.

Fresh graduates with relevant degrees are encouraged to apply; on-site work in Kuala Lumpur. Call center experience is a plus but not mandatory. You will engage with technology-focused inquiries in a fast-paced international support team.

Qualifications

Mandarin proficiency at C1 level and strong English reading/writing/speaking/listening (B2).
Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
Minimum 6 months of customer support experience preferred; fresh graduates encouraged.
Technical troubleshooting familiarity and comfort with devices and software.

Responsibilities

Provide customer service support for inquiries related to orders, delivery, and payments.
Answer questions about product information, pre-orders, and general inquiries.
Deliver professional interactions meeting client service standards.
Record accurate customer data in internal systems and maintain data quality.
Follow training and quality guidelines to ensure consistent support.