Mandarin-Speaking Operations & Admin Specialist

Jian Handling Equipment; Shah Alam; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary package

Annual bonus & yearly increment

EPF, SOCSO & EIS contributions

Annual Leave & Medical Leave

Job summary

Jora Malaysia is seeking an Operations Support Specialist who will work in a fast-paced environment to support daily operations. The role requires handling documents, coordinating service activities, and communicating effectively with customers in English, Bahasa Malaysia and Mandarin (Mandarin is an added advantage).

Qualifications include at least 1 year in customer service or administration, strong MS Office skills, and the ability to multitask and manage time efficiently.

Qualifications

• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel & Outlook) and SQL Accounting System.
• Able to work independently, multitask and manage time effectively.
• Fluency or Mandarin language ability is advantageous.

Responsibilities

• Prepare and generate delivery orders, invoices, quotations, contracts and related documents with accuracy.
• Respond to customer enquiries via phone, WhatsApp and email and maintain records of inquiries and service requests.
• Coordinate and schedule technician appointments, deliveries and service arrangements.
• Provide administrative and operational support to ensure daily business operations.
• Perform any other duties as assigned by the Superior.

Skills

Communication

Interpersonal skills

Time management

Independence

Education

SPM or equivalent

Tools

Microsoft Office

SQL Accounting System

Job description

Jora Malaysia is seeking an Operations Support Specialist who will work in a fast-paced environment to support daily operations. The role requires handling documents, coordinating service activities, and communicating effectively with customers in English, Bahasa Malaysia and Mandarin (Mandarin is an added advantage).

Qualifications include at least 1 year in customer service or administration, strong MS Office skills, and the ability to multitask and manage time efficiently.