Mandarin-Speaking On-Site Customer Support Pro (KL)

CB Talents; Bandar Baru Bangi; On-site; MYR 33,000 - 67,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payments, product information, pre-orders, and general questions, mainly in Mandarin with English support in a professional environment.

Fresh graduates are welcome. Call center experience is not mandatory but would be an advantage; you must be willing to work on-site in Kuala Lumpur and adapt quickly in a fast-paced international support

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Customer service

Communication

Multitasking

Time management

Curiosity about technology

Education

Bachelor's/Diploma

Tools

Mobile OS familiarity

PC/Laptop proficiency

Tech troubleshooting

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, delivery, payments, product information, pre-orders, and general questions, mainly in Mandarin with English support in a professional environment.

Fresh graduates are welcome. Call center experience is not mandatory but would be an advantage; you must be willing to work on-site in Kuala Lumpur and adapt quickly in a fast-paced international support