Mandarin-Speaking Customer Support Specialist — Onsite KL

CB Talents; Semporna; On-site; MYR 39,000 - 61,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries on orders, delivery, payments, and product information, mainly in Mandarin with professional English usage.

Open to fresh graduates with relevant education or those with customer support experience. Call center experience is a plus; on-site work is required in Kuala Lumpur.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin language

English communication

Customer service

Technical troubleshooting

Education

Bachelor's or Diploma

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries on orders, delivery, payments, and product information, mainly in Mandarin with professional English usage.

Open to fresh graduates with relevant education or those with customer support experience. Call center experience is a plus; on-site work is required in Kuala Lumpur.