Mandarin-Speaking Customer Support Specialist — On-site KL

CB Talents; Shah Alam; On-site; MYR 33,000 - 47,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, and product information, mainly in Mandarin with English support in a professional environment.

Fresh graduates are welcome, and call center experience is not mandatory but helpful. On-site work in Kuala Lumpur is required, with emphasis on strong communication, technology curiosity, and willingness to be coached.

Qualifications

• C1 Mandarin proficiency required.
• B2 English proficiency in reading, writing, speaking, and listening.
• Bachelor’s Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degrees encouraged to apply.
• Experience with technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for post-order issues, delivery updates, payment information, and product inquiries.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions meeting client standards.

Skills

Mandarin (C1)

English (B2)

Customer service

Communication skills

Analytical thinking

Time management

Multitasking

Tech troubleshooting

Education

Bachelor’s/Diploma in any discipline

Tools

CRM software

Internal systems/tools

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, and product information, mainly in Mandarin with English support in a professional environment.

Fresh graduates are welcome, and call center experience is not mandatory but helpful. On-site work in Kuala Lumpur is required, with emphasis on strong communication, technology curiosity, and willingness to be coached.