Mandarin-Speaking Delivery Platform Operations Lead

MOMOYO Malaysia; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

MOMOYO Malaysia is seeking an experienced Delivery Operations Manager to oversee the end-to-end delivery business across ShopeeFood, GrabFood, Foodpanda, and other platforms. You will drive strategy to grow order volume, manage partner relationships, and ensure efficient operations.

You will lead and train the delivery team, monitor performance metrics, negotiate resources and promotions with platform partners, and collaborate with internal teams to deliver superior service and revenue growth.

Qualifications

• Diploma or Bachelor's degree in Business Management, Marketing, Operations Management, or a related field.
• Minimum 3 years of experience in food delivery, e-commerce, platform operations, or a related industry.
• Experience working with major food delivery platforms such as ShopeeFood, GrabFood, Foodpanda, or similar companies is highly preferred.
• Strong understanding of food delivery platform operations, sales management, and promotional mechanisms.

Responsibilities

• Oversee the overall delivery business operations across platforms such as ShopeeFood, GrabFood, Foodpanda, and other food delivery platforms.
• Develop and implement strategies to drive delivery sales, order volume, and overall business growth.
• Manage and maintain relationships with food delivery platforms, including negotiating for better platform resources, promotions, campaigns, and commercial support.
• Monitor platform performance and identify opportunities to improve sales, order conversion, and operational efficiency.
• Analyse and manage delivery-related data and performance metrics, prepare regular reports, and monitor key business indicators.
• Work closely with internal teams to ensure smooth and efficient delivery operations.
• Lead, manage, and train the delivery operations team to achieve business targets and maintain operational standards.
• Monitor market trends, competitor activities, and platform developments to identify new business opportunities.

Skills

Delivery operations

Sales management

Data analysis

Negotiation

Education

Bachelor's degree in Business Management

Tools

ShopeeFood

GrabFood

Foodpanda

Job description

MOMOYO Malaysia is seeking an experienced Delivery Operations Manager to oversee the end-to-end delivery business across ShopeeFood, GrabFood, Foodpanda, and other platforms. You will drive strategy to grow order volume, manage partner relationships, and ensure efficient operations.

You will lead and train the delivery team, monitor performance metrics, negotiate resources and promotions with platform partners, and collaborate with internal teams to deliver superior service and revenue growth.