Mandarin-Speaking CX Specialist for Solar Customer Experience

Verdant Solar; Petaling Jaya; On-site; MYR 39,000 - 56,000; Full time

Job summary

Verdant Solar in Malaysia seeks a CX Specialist (Mandarin Speaking) to guide customers through solar products, communicating benefits and ensuring a smooth journey from inquiry to installation.

The role involves coordinating post-service support, collecting documents for SEDA applications, and collaborating with sales and technical teams to improve the customer journey while staying updated on solar technology and policies.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle stressful situations and resolve conflicts.
• Understanding of solar energy systems and industry.
• Commitment to delivering exceptional customer service; mirrors customers' language and tone.

Responsibilities

• Accurately comprehend the customer journey and provide consultative advice on solar products and services, communicating benefits clearly.
• Ensure timely collection of documents for SEDA applications and maintain logs of customer interactions, transactions, feedback, and resolutions.
• Facilitate post-service support, coordinate installations, and handle customer concerns, ensuring smooth communication between customers and technical teams.
• Identify opportunities for upselling or cross-selling and stay updated on solar technology, government policies, and company products.

Skills

Interpersonal skills

Communication

Customer service

Stress management

Job description

Verdant Solar in Malaysia seeks a CX Specialist (Mandarin Speaking) to guide customers through solar products, communicating benefits and ensuring a smooth journey from inquiry to installation.

The role involves coordinating post-service support, collecting documents for SEDA applications, and collaborating with sales and technical teams to improve the customer journey while staying updated on solar technology and policies.