CX Specialist (Mandarin Speaking)

Verdant Solar; Petaling Jaya; On-site; MYR 39,000 - 56,000; Full time

Job summary

Verdant Solar in Malaysia seeks a CX Specialist (Mandarin Speaking) to guide customers through solar products, communicating benefits and ensuring a smooth journey from inquiry to installation.

The role involves coordinating post-service support, collecting documents for SEDA applications, and collaborating with sales and technical teams to improve the customer journey while staying updated on solar technology and policies.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle stressful situations and resolve conflicts.
• Understanding of solar energy systems and industry.
• Commitment to delivering exceptional customer service; mirrors customers' language and tone.

Responsibilities

• Accurately comprehend the customer journey and provide consultative advice on solar products and services, communicating benefits clearly.
• Ensure timely collection of documents for SEDA applications and maintain logs of customer interactions, transactions, feedback, and resolutions.
• Facilitate post-service support, coordinate installations, and handle customer concerns, ensuring smooth communication between customers and technical teams.
• Identify opportunities for upselling or cross-selling and stay updated on solar technology, government policies, and company products.

Skills

Interpersonal skills

Communication

Customer service

Stress management

Job description

We are an established Solar company driven by a group of passionate individualsto inspire sustainable living among Malaysians by reducing electricity billcommitment & creating a greener world via NEM Solar PV.

We are currently looking for a CX Specialist (Mandarin Speaking) to join our team!

Responsibilities

• Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
• Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.
• Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
• Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Requirements

• Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.
• Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.
• Demonstrated understanding of solar energy systems, products, and the overall industry landscape.
• Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers' language and tone. Preferably proficient in Bahasa Melayu, English, and Mandarin for effective communication with a diverse customer base.