Customer Service Executive (Southern)

Solarvest; Johor Bahru; On-site; MYR 39,000 - 58,000; Full time

Job summary

Solarvest is seeking a customer-focused professional to manage inquiries, quotations, and ongoing client relationships in Johor Bahru. You will monitor solar PV performance, coordinate with technical teams, and prepare reports to ensure high service levels.

Ideal candidates hold a Diploma or Bachelor’s degree, are fluent in Bahasa Malaysia and English, with Mandarin as an added advantage for Mandarin-speaking clients. Strong MS Office skills and team spirit are essential.

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma required.
• Bachelor's degree or Post Graduate Diploma in any field; Engineering background is a plus.
• Languages: Bahasa Malaysia and English; Mandarin an added advantage for Mandarin-speaking clients.
• Computer literate with strong knowledge of Microsoft Office.
• Customer‑oriented, energetic and a good communicator; ability to work in a team.
• Capable of working independently and handling multiple tasks.

Responsibilities

• Address customer enquiries promptly and professionally to ensure exceptional service levels.
• Monitor and analyze the performance of solar PV systems on a daily basis.
• Resolve product or service problems by understanding the customer’s complaint and providing the best solution.
• Maintain existing customer relationships to ensure continued business.
• Prepare quotations and follow up with customers for acceptance.
• Prepare monthly performance reports of solar systems for customers.
• Collaborate with clients and technical teams to resolve project issues.

Skills

Communication skills

Teamwork

Customer service

Multitasking

Independent working

Education

Diploma/Advanced/Higher/Graduate Diploma

Bachelor’s Degree/Post Graduate Diploma

Tools

Microsoft Office

Job description

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
2. Monitor and analyze the performance of solar PV systems on daily basis.
3. Resolve product or service problems by understanding the customer’s complaint, identifying the cause of the problem, and providing the best solution.
4. Maintain existing customer relationships to ensure continued business with the company.
5. Prepare quotations and follow up with customers for their acceptance.
6. Prepare monthly performance report of the solar system to customers.
7. Engage with client and technical team together to resolve customer’s project issue.
8. Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
9. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
10. Build and maintain long term business relationship with new and existing customers.
11. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
12. Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
13. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
2. Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
3. Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
4. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
5. Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
6. Team player, self-motivated to learn, effective communicator, and patient.
7. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.