Customer Service Executive - Solar PV & Client Relations

Solarvest Holdings Bhd; Seberang Perai; On-site; MYR 24,000 - 42,000; Full time

Job summary

Solarvest Holdings Bhd in Penang is seeking a dedicated Customer Service Executive to be the first point of contact for customers, addressing inquiries promptly and professionally while supporting solar PV system monitoring and issue resolution.

You will collaborate with internal teams, prepare quotations, maintain records, and build long-term client relationships. Proficiency in Bahasa Malaysia and English is required; Mandarin is a plus. An engineering background is an advantage.

Qualifications

• Minimum Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in any field; Engineering background is an advantage.
• Proficiency in Bahasa Malaysia and English; Mandarin speaking is a plus, as interaction with Mandarin-speaking clients is required.
• Strong computer skills and good knowledge of Microsoft Office.

Responsibilities

• Address customer inquiries promptly and professionally.
• Monitor and analyze the performance of solar PV systems on a daily basis.
• Resolve product or service problems by understanding customer complaints, identifying the cause, and providing solutions.
• Maintain existing customer relationships to ensure continued business.
• Prepare quotations and follow up with customers for acceptance.
• Prepare monthly performance reports of solar systems for customers.
• Collaborate with clients and technical teams to resolve project-related issues.
• Share client feedback to enhance the company’s customer-centric strategy across departments.

Skills

Bahasa Malaysia

English

Mandarin

Education

Diploma or higher

Bachelor’s degree

Tools

Microsoft Office

Job description

Solarvest Holdings Bhd in Penang is seeking a dedicated Customer Service Executive to be the first point of contact for customers, addressing inquiries promptly and professionally while supporting solar PV system monitoring and issue resolution.

You will collaborate with internal teams, prepare quotations, maintain records, and build long-term client relationships. Proficiency in Bahasa Malaysia and English is required; Mandarin is a plus. An engineering background is an advantage.