Solar Customer Success & Solutions Specialist

Solarvest; Johor Bahru; On-site; MYR 22,320 - 44,640; Full time

Job summary

Solarvest in Johor Bahru is seeking a dedicated customer service representative to engage with clients, resolve queries, and monitor solar PV systems. Ideal candidates will have a diploma or degree, with strong communication skills and proficiency in Bahasa Malaysia, English, and Mandarin.

This role values customer relationships and requires collaboration across teams to enhance service and process efficiency. A positive, energetic attitude towards customer interactions is essential.

Qualifications

• Diploma or Bachelor's in any field; Engineering is an advantage.
• Required language proficiency: Bahasa Malaysia, English; Mandarin is a plus.
• Energetic, enthusiastic, and customer-oriented attitude.

Responsibilities

• Address customer enquiries promptly and professionally.
• Monitor performance of solar PV systems daily.
• Prepare quotations and follow up with clients.

Skills

Strong communication skills

Customer service orientation

Computer literate

Team player

Education

Diploma/Advanced/Higher/Graduate Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Solarvest in Johor Bahru is seeking a dedicated customer service representative to engage with clients, resolve queries, and monitor solar PV systems. Ideal candidates will have a diploma or degree, with strong communication skills and proficiency in Bahasa Malaysia, English, and Mandarin.

This role values customer relationships and requires collaboration across teams to enhance service and process efficiency. A positive, energetic attitude towards customer interactions is essential.