Solar Customer Experience & Solutions Advisor

Verdant Solar Sdn Bhd; Seberang Perai; On-site; MYR 402,000 - 670,000; Full time

Job summary

Verdant Solar Sdn Bhd is seeking a customer-focused role in Malaysia to guide clients through the solar solution journey. You will advise on product benefits, gather required documents for regulatory applications, and coordinate service installations with technical teams.

Ideal candidates communicate clearly in Bahasa Melayu, English, and Mandarin, deliver excellent service, and help drive upselling opportunities while staying current with industry developments.

Qualifications

• Strong interpersonal and communication skills for clear customer interactions.
• Ability to handle stressful situations while maintaining professionalism.
• Demonstrated understanding of solar energy systems and products.
• Desire to mirror customers’ language and tone and assist diverse client base.

Responsibilities

• Adopt the customer journey to provide consultative advice on solar products and services.
• Collect and submit documents accurately for SEDA applications and log all interactions.
• Coordinate post-service support and installation processes with the technical teams.
• Collaborate with sales, technical, and other teams to ensure smooth customer transitions.
• Identify upsell or cross-sell opportunities and run campaigns to enhance the customer experience.
• Stay updated on solar technology, government policies, and Verdant Solar products.

Skills

Interpersonal skills

Clear communication

Stress management

Solar knowledge

Job description

Verdant Solar Sdn Bhd is seeking a customer-focused role in Malaysia to guide clients through the solar solution journey. You will advise on product benefits, gather required documents for regulatory applications, and coordinate service installations with technical teams.

Ideal candidates communicate clearly in Bahasa Melayu, English, and Mandarin, deliver excellent service, and help drive upselling opportunities while staying current with industry developments.