Customer Experience Specialist

Verdant Solar Sdn Bhd; Seberang Perai; On-site; MYR 402,000 - 670,000; Full time

Job summary

Verdant Solar Sdn Bhd is seeking a customer-focused role in Malaysia to guide clients through the solar solution journey. You will advise on product benefits, gather required documents for regulatory applications, and coordinate service installations with technical teams.

Ideal candidates communicate clearly in Bahasa Melayu, English, and Mandarin, deliver excellent service, and help drive upselling opportunities while staying current with industry developments.

Qualifications

• Strong interpersonal and communication skills for clear customer interactions.
• Ability to handle stressful situations while maintaining professionalism.
• Demonstrated understanding of solar energy systems and products.
• Desire to mirror customers’ language and tone and assist diverse client base.

Responsibilities

• Adopt the customer journey to provide consultative advice on solar products and services.
• Collect and submit documents accurately for SEDA applications and log all interactions.
• Coordinate post-service support and installation processes with the technical teams.
• Collaborate with sales, technical, and other teams to ensure smooth customer transitions.
• Identify upsell or cross-sell opportunities and run campaigns to enhance the customer experience.
• Stay updated on solar technology, government policies, and Verdant Solar products.

Skills

Interpersonal skills

Clear communication

Stress management

Solar knowledge

Job description

Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.

Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.

Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams.

Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.

Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Job Requirements:

Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.

Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.

Demonstrated understanding of solar energy systems, products, and the overall industry landscape.

Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers’ language and tone. Preferably proficient in Bahasa Melayu, English, and Mandarin for effective communication with a diverse customer base.

Verdant Solar – Malaysia’s Trusted Solar Energy Provider

We're a leading solar energy company, enabling a smooth transition to clean energy with expert consultation, custom system design, and professional installation. Our solar systems help customers save on electricity bills while promoting a sustainable lifestyle.

As a one-stop solar provider, we offer competitive pricing and exceptional service for residential and commercial projects, helping clients harness the sun’s power efficiently and reduce carbon emissions.

Headquartered in Petaling Jaya, with offices in Penang and Johor Bahru, and is expanding to Melaka, Ipoh, and Kuantan to bring sustainable energy solutions across Malaysia.