Mandarin-Speaking Customer Support Specialist — Onsite KL

CB Talents; Bandar Baru Bangi; On-site; MYR 39,000 - 61,000; Full time

Job summary

Talent Ready is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. The role focuses on handling orders, delivery, payments, and product inquiries with Mandarin as the primary language and English as a secondary language in a professional setting.

Open to fresh graduates or candidates with customer support experience. On-site work in Kuala Lumpur, with coaching and growth opportunities in a fast-paced international support environment.

Qualifications

• Mandarin at C1 level required.
• English at B2 level in reading, writing, speaking and listening.
• Bachelor's or Diploma or equivalent in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates encouraged to apply with relevant degree or diploma.
• Experience in technical troubleshooting is advantageous.
• Familiarity with mobile OS, smartphones, tablets, PCs or laptops.
• Strong curiosity about technology and willingness to learn.
• Analytical ability to identify, troubleshoot and resolve issues.
• Ability to navigate multiple systems and tools to find solutions.
• Ability to work independently in a fast-paced environment.
• Professional, calm and positive under pressure.
• Open to feedback, coaching and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service

Problem solving

Communication

Time management

Multitasking

Organizational skills

Learning mindset

Calm under pressure

Education

Bachelor's or Diploma degree

Tools

CRM tools

Job description

Talent Ready is hiring Mandarin-speaking Customer Service Specialists in Kuala Lumpur, Malaysia. The role focuses on handling orders, delivery, payments, and product inquiries with Mandarin as the primary language and English as a secondary language in a professional setting.

Open to fresh graduates or candidates with customer support experience. On-site work in Kuala Lumpur, with coaching and growth opportunities in a fast-paced international support environment.