Mandarin-speaking Customer Support Specialist Onsite in KL

CB Talents; Rawang; On-site; MYR 31,000 - 47,000; Full time

Job summary

CB Talents is seeking Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. The role focuses on handling orders, delivery, payment inquiries, and product information, primarily in Mandarin with English support in a professional setting.

Ideal candidates have Mandarin (C1) and English (B2) proficiency, a Bachelor's or Diploma, and at least 6 months of customer support experience. Fresh graduates are encouraged to apply and training/coaching will be provided.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Fresh graduates welcome

Analytical problem-solving

Education

Bachelor's Degree

Diploma

Job description

CB Talents is seeking Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. The role focuses on handling orders, delivery, payment inquiries, and product information, primarily in Mandarin with English support in a professional setting.

Ideal candidates have Mandarin (C1) and English (B2) proficiency, a Bachelor's or Diploma, and at least 6 months of customer support experience. Fresh graduates are encouraged to apply and training/coaching will be provided.