Mandarin-Speaking Customer Service Specialist

Toll Group; Malaysia; On-site; MYR 33,480 - 50,220; Full time

Job summary

Toll Group in Bayan Lepas, Penang, seeks a Customer Service Officer (Mandarin Speaker) to support Chinese-speaking customers and partners. You will handle account-related tasks, process transactions, and provide product support while coordinating with internal teams to ensure service standards are met.

The role requires 1–3 years of relevant experience, strong knowledge of business processes, and the ability to work semi-independently under guidance.

Qualifications

• Proven experience in customer service or operations.
• Strong problem-solving and communication skills.
• Ability to work in fast-paced environments and handle multiple requests.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide product and technical support related to customer transactions and requests.
• Liaise with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per established processes.

Skills

Mandarin

Customer service

Communication

Job description

Toll Group in Bayan Lepas, Penang, seeks a Customer Service Officer (Mandarin Speaker) to support Chinese-speaking customers and partners. You will handle account-related tasks, process transactions, and provide product support while coordinating with internal teams to ensure service standards are met.

The role requires 1–3 years of relevant experience, strong knowledge of business processes, and the ability to work semi-independently under guidance.