Mandarin Inbound Customer Service Specialist

Singapore Post Limited; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

Singapore Post Limited is hiring for a Customer Service role in Selangor. The successful candidate will handle Mandarin-speaking customers via phone and email, logging cases in the CRM, and coordinating with internal teams and overseas partners to resolve issues efficiently.

We value active listening, problem-solving, and teamwork in a fast-paced environment. Prior experience in customer service is preferred, with a focus on delivering courteous, personalized service.

Qualifications

• 1 year Customer Service experience in call center (Inbound calls) or related industry is preferred.
• Active listener with strong problem-solving skills.
• Fast learner and good team player in a fast-paced environment.
• Proficiency in Mandarin to serve Mandarin-speaking customers.

Responsibilities

• Attend to phone-in enquiries and/or emails, providing personalized services promptly.
• Log cases accurately into the CRM system.
• Follow up on all outstanding/existing cases.
• Liaise with Business Unit Stakeholders and Overseas Partners to resolve service issues with effective solutions.
• Reports to the Team Leader/SME; perform ad-hoc duties as assigned.

Skills

Mandarin language

Active listening

Problem solving

Team player

Customer service experience

Tools

CRM system

Job description

Singapore Post Limited is hiring for a Customer Service role in Selangor. The successful candidate will handle Mandarin-speaking customers via phone and email, logging cases in the CRM, and coordinating with internal teams and overseas partners to resolve issues efficiently.

We value active listening, problem-solving, and teamwork in a fast-paced environment. Prior experience in customer service is preferred, with a focus on delivering courteous, personalized service.