Mandarin-Speaking Customer Service Analyst I

Citigroup Inc.; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

Citigroup Inc. in Malaysia, Penang, is seeking an entry-level Customer Service Analyst 1 to assist in customer related activities and provide resolutions in coordination with the Customer Service team.

The role focuses on addressing external customer issues, delivering quality service, and ensuring risk-aware decisions while upholding Citigroup's standards and policies. Mandarin literacy is mandatory for written, reading, and conversational communication.

Qualifications

• 1-2 years of work experience.
• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Mandatory mandarin literate. (Write, read & converse)

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Analytical skills

Risk management

Communication

Investigative skills

Mandarin literacy

Education

Bachelor's degree

Job description

Citigroup Inc. in Malaysia, Penang, is seeking an entry-level Customer Service Analyst 1 to assist in customer related activities and provide resolutions in coordination with the Customer Service team.

The role focuses on addressing external customer issues, delivering quality service, and ensuring risk-aware decisions while upholding Citigroup's standards and policies. Mandarin literacy is mandatory for written, reading, and conversational communication.